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Products
Support
- Support
- Technical Service
About Us
- About Us
- Advocacies
- Our History
- Events
- Blog
Careers
Contact Us
Want Updates?

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Showing 673–704 of 719 resultsSorted by latest

Seca 213
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Seca 786
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Seca 760
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Seca 704
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Seca 703
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Seca 813
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Seca 876
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Seca 874
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KaWe MASTERMED A1
- Kawe
KaWe MASTERMED C – Wheeled Stand
- Kawe
KaWe MASTERMED C – Wall Mounted
- Kawe
KaWe MASTERMED C – Desktop
- Kawe
Hadeco 806
- Hadeco
Hadeco 804
- Hadeco
Hadeco 801
- Hadeco
KaWe Top Cardiology Stethoscope
- Kawe
KaWe COLORSCOP Plano Stethoscope
- Kawe
KaWe Rapport Black Line
- Kawe
KaWe Profi Cardiology Stethoscope
- Kawe
KaWe Planet Air Stethoscope
- Kawe
KaWe Planet Stethoscope
- Kawe
Tecnimed Thermofocus TF1500-AH1N1
- Tecnimed
Medlab Vitromap
- Medlab
KaWe F.O. Economy Laryngoscope
- Kawe
SINAPI Chest Drain XL200SC
- Sinapi
SINAPI Chest Drain XL200S
- Sinapi
Tecnimed Visiofocus Non-Contact Thermometer
- Tecnimed
Medlab Pearl 100L
- Medlab
Medlab P-OX100L
- Medlab
Medlab Pearl8
- Medlab
Medlab VITRO Vital Signs Monitor for SpO2 and NIBP
- Medlab
Medlab Pearl5
- Medlab

By Brands

A&D(58)
Atto(1)
Ginevri(18)
Guldmann(33)
Hadeco(34)
Kawe(332)
King Vision(0)
Koike Medical(4)
Maico(21)
Medlab(22)
Naveh(1)
Ophardt(53)
Schaerer Medical(1)
Seca(81)
Seculife(18)
Sinapi(12)
Tecnimed(2)
Tecotherm Neo(1)
Trismed(12)

ADDRESS

Wellness PRO Inc.
Wellness PRO Tower
#56 San Rafael, St., Kapitolyo, Pasig City 1603 Metro Manila, Philippines

CONTACTS

+63 2 8636 3580
+63 2 8637 0930
+63 919 082 6498 (Smart)
+63 917 851 3948 (Globe)
+63 998 843 5994 (Smart)

INQUIRIES

[email protected]
[email protected]

COMPANY

Institutional Procurement
Frequently Asked Question
Warranty Policy
Personal Intelligent Buying
Shopping Help
Ongoing Promotions

Product Sales Service
Technical Service
Training Service
Warranty Online Registration
Wellness Connection
Wellness Product Catalogue 2023 View | Download

How can we contact your technical service group?

Wellness PRO clients can contact our Technical Service Group via the following:

Telephone: +63 2 637-0473
Email: [email protected]
Cellphone: +63 922 8960961
Fax: +63 2 636-754

Does Wellness PRO charge clients for the time and the mobilization costs of its technical service people and their tools to our site? Does Wellness PRO charge for the transport of goods to/fro its facilities for technical servicing?

Wellness PRO charges for the following:

Installation of item to site
Mobilization of technical people / tools for installation & buyer’s personnel training
To / Fro freight costs between Wellness PRO and buyer’s site for items for repairing

Please see schedule of charges in the Technical Services Section.

How much should we generally budget for repair work (including spare parts) for a Wellness PRO product that is outside the warranty period?

Assuming that the item is still reparable and that all the original parts are intact, it is safe for the Wellness PRO client to budget 45% of the current List Price of the product for any repair cost. This allows the client to make the process of having an item repaired predictable in terms of cost.

Wellness PRO ultimately will charge only the actual repair costs. For repair costs exceeding 45% of the current List Price of the product, the technical service group shall inform and have the client approve the repair cost prior to proceeding with the repair.

For items repaired by Wellness PRO outside the original warranty, what is the standard warranty for the repair work?

We extend a warranty of 3 months from the date of delivery for all repair work done on Wellness PRO products outside the original warranty period.

What technical service can we avail of during the warranty period?

One-time installation
One-time training of end users on proper usage
One-time training of biomed technician and/or end users on basic troubleshooting
Unlimited call-in support for technical questions

Do you do on site servicing? Or do we need to carry in the equipment to your facilities?

For prompt action on any experienced technical problem, we encourage our clients to send our technical service group a quick SMS or call at cellular no. +63908 815 5434 between 8:30AM–5:30PM.

For 24/7 concerns, contact our technical service group at [email protected].

In the said SMS, call, or email, the client’s representative must be ready to relay the following information:

Full Name
Institution
Designation / Department
Type of Equipment
Brand / Model
Serial Number
Experienced Difficulty
Convenient time to be contacted by our technical service group

From the call/text, the Wellness PRO technical service group will contact you by phone to gather more information (possibly requesting video or photographs). Once sufficient information has been gathered, any one or a combination of the following steps may be undertaken:

Relaying of particular interventions to do
Scheduling an inspection and/or quick repair visit to the site
Arranging to have the item sent to Wellness PRO (if the repair work is deemed major)

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May we return goods?

Yes, we can deliver / ship anywhere in the Philippines. Delivery cost is subject to our schedule of charges.

What modes of payment can be availed of in dealing with Wellness PRO Inc?

For small transactions (less than Peso 50,000) at Wellness PRO office or exhibition sites, we can accept payment by credit card, or cash. For first time transactions greater than Peso 50,000, we can accept payment by cash, online development or check (subject to clearance first before any delivery).

Can Wellness PRO sell to VAT tax-exempt entities?

With the proper documentation and credentials submitted by the client beforehand, Wellness PRO can sell its items and services on a VAT-exempt basis.

Does Wellness PRO Inc join tenders and bidding?

Wellness PRO Inc joins tenders and biddings involving government agencies & corporations, hospital groups, and non-governmental organizations. We participate in national, regional, and local government agencies’ requirements.

Do you have a Trade-In Program?

Yes, we offer a Trade-In Program for eligible units. All trade-ins are subject to a thorough appraisal to determine their value. Depending on the unit’s condition and the chosen service package—which may include contracts, financing, and other considerations—we may provide up to 20% of the item’s list price as credit toward your new purchase.

Kindly note that clients are responsible for delivering the unit to our service center for evaluation.

For what types of equipment/devices does Wellness PRO provide/facilitate testing & calibration?

We can provide / facilitate traceable testing for the following types of items:

Hearing screeners / testers
Weighing instruments
Pulse Oximetry
Illumination Devices
Non Invasive Blood Pressure
Thermometers
Defibrillators
Patient Monitors
Fetal Monitors
Dopplers

We provide calibration service for the following types of items (with emphasis on the brands that we directly carry):

Hearing screeners / testers
Blood pressure devices
Weighing instruments (digital / mechanical)
Infrared Thermometer
Waiver of the original manufacturer’s warranty

Please check with our Technical Service Group for updates.

How are Wellness PRO Technical Service Personnel trained?

Our Technical Service Personnel are trained directly by the manufacturers of the brands that we distribute. The training may happen in 1 of 3 ways (or combinations thereof) –

Philippine Training – where our supplier / partner sends over their technical service trainor to the Philippines to work with Wellness PRO technical service team and to give training here.
Regional Training – where our Wellness PRO technical service personnel join fellow technical service personnel from other distributors within the region to undergo technical service training in a designated country.
Manufacturer’s Head Office Training – where our Wellness PRO technical service personnel attends technical service training at the global headquarters of our supplier/partner in Europe, USA or Japan.

In each of the above types of training, Wellness PRO technical service personnel are provided the theoretical aspects of each device, particularly in relation to proper use, maintenance and troubleshooting. But more importantly, the Wellness PRO technical service personnel goes hands on and handles a range of actual technical cases. At the end of these training sessions, after having proven competency and mastery of the subject matter, the Wellness PRO technical service personnel garners a Certificate of Training.

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Products

By Brands

By Categories

Seca 213

Seca 786

Seca 760

Seca 704

Seca 703

Seca 813

Seca 876

Seca 874

KaWe MASTERMED A1

KaWe MASTERMED C – Wheeled Stand

KaWe MASTERMED C – Wall Mounted

KaWe MASTERMED C – Desktop

Hadeco 806

Hadeco 804

Hadeco 801

KaWe Top Cardiology Stethoscope

KaWe COLORSCOP Plano Stethoscope

KaWe Rapport Black Line

KaWe Profi Cardiology Stethoscope

KaWe Planet Air Stethoscope

KaWe Planet Stethoscope

Tecnimed Thermofocus TF1500-AH1N1

Medlab Vitromap

KaWe F.O. Economy Laryngoscope

SINAPI Chest Drain XL200SC

SINAPI Chest Drain XL200S

Tecnimed Visiofocus Non-Contact Thermometer

Medlab Pearl 100L

Medlab P-OX100L

Medlab Pearl8

Medlab VITRO Vital Signs Monitor for SpO2 and NIBP

Medlab Pearl5

By Brands

By Categories

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